We preserve all resident’s rights to privacy by respecting and keeping confidential information relating to a resident and their families and respecting their preferences.  In practical terms this means residents can expect their correspondences to be handed to them in their original sealed state, that all personal matters with staff and families will be discussed in private and without violating confidentiality and residents can use the handset phones to receive or make a telephone call in private.

Carlton House staff treat all residents with respect and allow each resident to live in a dignified manner.  They will maintain every resident’s autonomy by empowering each person to consider choices and make their own decisions.  The staff all get to know each resident and develop a good rapport with them and treat them all with respect. 

At Carlton House we enable each resident to take calculated risks, to make their own decisions and think and act for themselves while offering assistance as appropriate. 

Our staff are trained to ensure that they support every resident to have options over their activities of daily living in accordance with their capabilities and are supported to make informed choices. Residents will choose how they wish to be addressed. While first names are often used between our residents and the staff this will not be automatic even though this practice may be consistent with the family atmosphere, all choices will be respected. 

Residents at Carlton House can expect to have their basic human rights preserved including consent, confidentiality, safety, equality and autonomy.  They will also have their freedom of expression encouraged and will be supported to participate and make their own decisions. 

We aim to enable the residents to realise their own aims and create opportunities for them to achieve their goals in all aspects of daily living.